Privacy Policy

Privacy Policy

At DM Towing Abbotsford, BC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us or use our services.

Information We Collect

  • Information You Provide Voluntarily: When you contact us for a quote, schedule a service, or reach out via phone, email, web forms, or social media, we may collect:
  • Automatically Collected Data We may collect technical information such as your IP address, browser type, device, pages visited, and time spent on our website. Cookies may be used to improve your experience.
  • Location Data With your consent, we may collect your location to provide fast and accurate towing or roadside assistance services.

How We Use Your Information

  • To provide and improve our services, such as dispatching tow trucks or roadside assistance.

  • To process your requests, including quotes, estimates, or service scheduling.

  • To send updates, confirmations, invoices, or other communications related to your service.

  • To maintain the security of our operations and services.

  • To comply with legal or regulatory obligations.

  • For analytics to improve our website and services.

  • With your consent, to send marketing communications or promotions (if applicable).

Disclosure of Your Information

  • Service Providers and Partners:, We may share your information with trusted partners, such as payment processors, vehicle repair shops, towing subcontractors, or IT service providers, under confidentiality agreements.
  • Legal Compliance and Protection: We may disclose your information when required by law, legal processes, or to protect our rights, property, or the safety of our customers.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information in other circumstances if you provide explicit consent.

Data Security

We take reasonable measures to protect your personal information from misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption, secure servers, and access controls.
  • Staff training on data protection practices
While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a data breach affecting your personal information, we will comply with applicable legal requirements, including notification obligations.

Children’s Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from minors under the age of majority in British Columbia. If you believe we have collected such information, please contact us, and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” at the below of this page. For significant updates, we will post a notice on our website or notify you as required by law.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: